Contact Us

For any other custom requests or product inquires

HeyCountry values its readers and welcomes your comments and feedback. Contact us for custom bench requests (attach pictures) Contact us via email: shop@heycountry.ca

Order Tracking and New Member registration

This page provides you with an easy way to track your orders for pickup or delivery. If not already a member REGISTER FREE.

  1. After submitting your order in the checkout page you will receive an email with your PO# and account login to track your order.
  2. LOGIN to your account. Once you are logged into your account on this page you can track your order and shipping details in real time!

Our Return Policy

Lost or Stolen Shipments
heyCountry is not responsible for lost or stolen packages confirmed to be delivered top the address entered for an order.
Upon inquiry heyCountry will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Refund or Exchanges
All sales are final we do not accept returns or exchanges on sale items or coupon discounted items.

In-store rebate (If Applicable)
You will be responsible for paying for your own shipping costs for returning your item and shipping costs are non-refundable. Once your return is received and inspected we will send you an email to notify you that we received your return. We will also notify you of the approval or rejection of your refund. If you are approved you will receive an in-store coupon.


Shipping in Canada and US

Read our below for shipping related questions!

International Deliveries & FAQ

I would like a specific CUSTOM SIZE/STYLE bench, can you do it?

Yes, we can CUSTOMIZE SIZE or STYLE of the benches. If you don’t see the size or style in our product-section then contact us and tell us what you like. We will try to make you one that fits!

Do you ship across Canada and US?

Yes, we ship all across Canada and the US.
If you don’t see your delivery-city or region contact us. When we ship our benches across Canada or US it will arrive in two-boxes and the assembly is very simple takes about 15min.

What forms of payment do you accept?

You can pay us with VISA or Interac-e-transfer. Once you filled out your order you will receive an email with instructions for sending Interac-e-transfer for payment. For Southern Ontario delivery we require 50% deposit. For shipping across Canada/US or International we require 100% payment.

Does my bench arrive assembled?

We only deliver fully-assembled benches when delivering in Southern Ontario region. If you don’t see your delivery city or region contact us. When we SHIP your bench across Canada or US it will arrive in two-boxes and the assembly is very simple takes about 15min. You can read/print the  PDF Manual under your account Downloads!

How long does it take to assemble my bench?

The bench takes roughly 15-minutes to assemble. You can read/print the  PDF Manual under your account Downloads!

How long does it take for my bench to arrive when shipped?

Normally it takes 4-business days for shipping. You will be able to track your delivery via your PO# that you received in your email after you put in your order.

How long does it take to receive my custom sized bench?

It takes 7-14 days for us to make your bench depending on your custom-requests. Four days for shipping.

Are your prices in Canadian Dollars?

Yes.

Is tax included in your prices?

Provincial Tax/HST gets calculated on checkout.

Can I contact you on a phone with questions?

Send us your contact info. with any questions or inquiries to shop@heycountry.ca and we will get back to you.

Where can I download the assembly-manual to assemble my bench?

For international or out of province shipping the benches come in three pieces and some assembly is required. Your assembly-manual for your specific bench can be found when you are logged in. If you do not see it send us a request to shop@heycountry.ca.

 

 

Press and Media

On our BLOG we pride ourselves on providing, fresh expert reviews-news on Modern Country Living and consumer products with a Modern Country twist. heyCountry editors are available to offer their insights on new products, emerging modern country related trends, and breaking news. If you are a member of the media and would like to interview a heyCountry editor, please contact press@heycountry.ca NOTE: If you are seeking to reach an editor or pitch a product please contact the appropriate heyCountry.ca editor directly.

Copyright & Permissions

We encourage the use of heyCountry content and logos on other sites, in advertising, and on product packaging, but we ask that you follow our guidelines. All commercial usage must be approved by heyCountry before it is distributed. Please contact us to start the process.